Delivery
Standard postage is £4.95 per order for UK delivery.
Orders are usually despatched promptly, but let us know when you place your order if you need delivery by, or on a specific date. There is no extra charge for next day delivery on weekdays, but because bulky items are collected by carrier we need to know before 3pm. Saturday deliveries can be arranged, but please call for charges.
Returns
You may return any purchases (excluding bespoke items and fabric cut from the bale) for a refund or exchange: Linen Press goods within 14 days, and sale goods including Big Back Bedroom orders within 7 days. Returns are sent at your own expense, but you won't be charged postage on exchanges. Unless faulty all goods must be returned in their orginal condition and unused.
Newly reduced goods policy
Reduced Goods Policy
If, within 10 days of buying something from us you then see the same goods being offered at a lower price on our website or in our catalogue, you may request a credit to the value of the difference. This may be used against a future full price purchase.
The rules:
1. The item in question must have been purchased no more than 10 days prior to the new reduction, and must have been a mail order transaction.
2. This does not apply to Big Back Bedroom goods, which are continually reduced in price, their availability often reflected in the price.
3. The credit is only valid against future full price Linen Press goods and cannot be used in conjuction with any other offer.
4. The credit must not exceed 55% of the total price of the new order.
5. The credit is valid for 6 months.
6. The amount of the credit is calculated by deducting the latest reduced price from the price originally charged, excluding any postage and delivery charges.
7. Discounts may not be backdated.