Known for simple, clean designs in natural fibres The Linen Press operates out of a converted farm building in the heart of rural Cumbria. In addition to the office space, warehouse and packing departments we have the one and only Linen Press shop with our full range of current lines plus bargains from The Big Back Bedroom. Order online or by telephone, speak to a 'real' person from 8am until 8pm, 7 days a week!!
Directions to find us can be found in the 'Contact us' page but if we are a little far away for a personal visit we do get out and about around the country and a list of shows and sales is on the 'Shows' page.
Standard postage is £4.95 per order for UK delivery.
Orders are usually despatched promptly, but let us know when you place your order if you need delivery by, or on a specific date. There is no extra charge for next day delivery on weekdays, but because bulky items are collected by carrier we need to know before 3pm. Saturday deliveries can be arranged, but please call for charges.
You may return any purchases (excluding bespoke items and fabric cut from the bale) for a refund or exchange: Linen Press goods within 14 days, and sale goods including Big Back Bedroom orders within 7 days. Returns are sent at your own expense, but for UK orders you wont be charged postage on exchanges. Unless faulty, all goods must be returned in their original condition and unused.
For delivery outside the UK we charge according to the parcel weight. Orders weighing up to 2kg can be ordered on-line; for heavier parcels we will obtain the best shipping price and charge at cost.
We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard and you may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If, within 10 days of buying something from us you then see the same goods being offered at a lower price on our website or in our catalogue, you may request a credit to the value of the difference. This may be used against a future full price purchase.
"Oxford" refers to the extra band of fabric around pillowcases and duvet covers. Any shape or size pillowcase can be "Oxford".
"Percale" is a term often applied to the thread count of cotton. To be considered "percale", the thread count should be a minimum of 180. Percale can refer to 100% cotton but also be applied to poly/cotton mixes, so be careful!
Except where indicated, all items are machine washable at 40°C and appropriate washing instructions will be included with your order. As all Linen Press items are made from natural fibres, correct care will ensure maximum longevity and satisfaction from your product.
We at The Linen Press do not disclose buyers' information to any third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
When you buy goods from us you are entering into a contract with us therefore we do need to ask you for some personal information such as your name, address and delivery address (if different), phone number and e-mail address.
We only share your information with necessary companies in order to provide you with the very best possible service, these include invoicing systems, payment processing companies and delivery companies. If you wish to view their policy statements please visit https://quickbooks.intuit.com ; www.sagepay.co.uk/policies/security-policies ; www.royalmail.com ; www.fedex.com
At The Linen Press we are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. We want you to feel confident that we look after your personal data and we would like to reassure you that we understand the importance of ensuring that your details are kept safe and secure.
If you have any concerns or would like any further information, please write to: Data Protection Officer, The Linen Press Ltd, Hartley Fold, Kirkby Stephen, Cumbria, CA17 4GH.